Timberbrother Delivery and Returns
We hope you love shopping with Timberbrother. Here are our delivery and returns policies to help make sure we meet your expectations.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Currently, only Sleeping Bags and Down Jackets are eligible for Free Global Standard Shipping.
Please see each specific product for its shipping cost & payment method, and feel free to contact us at firstname.lastname@example.org if you need extra help.
Returns and Replacements
We want you to be completely happy with your Timberbrother order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
When returning a gift, a Timberbrother Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Timberbrother Gift Card.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Timberbrother order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Luma to process your return.